Fair Play Policy

1Win is committed to providing a fair, transparent, and secure gaming environment for all players. This Fair Play Policy outlines how we ensure that every game—whether it's one of our 1win games or specialty offerings—is conducted with integrity and upholds the highest standards of randomness, security, and player protection.

At 1Win, fair play is fundamental to our operations. We are licensed and regulated by the Curaçao eGaming Authority under license 8048/JAZ2018-040. Our commitment extends across our entire game portfolio, from slots and table games to live dealer experiences. We ensure that every outcome is determined fairly, without manipulation or bias.

Our games utilize certified Random Number Generators (RNG) to ensure that all outcomes are truly random and cannot be predicted or manipulated. The RNG is the mathematical engine that determines game results and has been independently tested and verified by recognized certification bodies. This technology ensures that every spin, card deal, dice roll, or other outcome has an equal probability of occurring based on the rules of each game.

Return to Player (RTP) is the percentage of all wagered money that a game returns to players over a large number of plays. For example, in a game with an RTP of 96%, this means that on average, for every 100 units wagered, players receive approximately 96 units back over many plays. RTP is a long-term statistical average and does not guarantee any outcome in an individual play session. You can view the RTP percentage for each specific game within the game information or help section on our platform.

All live dealer games are conducted from secure, professionally managed studios where our dealers operate under continuous video surveillance and monitoring. Broadcast streams are recorded for compliance and dispute resolution purposes. Our live dealer operations are conducted transparently, and all participants are required to adhere to the same standards of fair play and code of conduct as our other games.

To maintain a fair gaming environment for all participants, we prohibit certain behaviors that compromise game integrity or exploit our systems:

1Win employs advanced fraud detection and prevention systems to protect the integrity of our platform. Our fraud monitoring team operates 24/7 to identify and prevent account compromise, identity fraud, money laundering, suspicious transaction patterns, and betting anomalies that may indicate collusion or exploitation. When suspicious activity is detected, we investigate thoroughly and take appropriate action, which may include account suspension, winnings confiscation, and reporting to regulatory authorities.

We partner with over 50 certified software providers who supply our 12,000-game portfolio. Each provider is subject to our rigorous vetting and compliance process and must demonstrate adherence to fair play standards and applicable regulations. Our partners maintain their own independent licensing and certifications to ensure game integrity across our platform.

1Win's gaming operations are subject to regular independent audits by third-party compliance specialists. These audits verify the integrity of our RNG, the accuracy of payouts and RTP compliance, the effectiveness of our anti-fraud systems, and our implementation of player protection measures. Our commitment to independent verification ensures transparent oversight of all gaming operations.

Violations of this Fair Play Policy are taken seriously and may result in significant consequences for your account:

If you suspect unfair play, collusion, fraud, or any other violation of this Fair Play Policy, please contact our support team immediately. Our team is available 24/7 and will investigate all reports thoroughly. When contacting us, please provide as much detail as possible, including the date and time of the incident, the game title, your account details, and any relevant transaction IDs.